ManifestoApr 12, 2026 · 08:304 min read
Why we built muro.chat
For a year we paid for seats we barely used. So we built the chat we wanted to pay for: flat price, every agent included, no hiring tax.
Robin Monteiro
Founder, muro.chat
[BLOG · 04 ENTRIES]
What we've learned shipping live chat for teams who hate per-seat pricing. Pricing manifestos, engineering deep-dives, migration guides — written by the people who wrote the code.
3 entries
Pricing6 min
A 12-person team paying $89/seat for chat is paying $12,816/year. The product cost the founder zero extra dollars to deliver to the 12th person.
Robin Monteiro
Engineering8 min
You reply to a Crisp email and the visitor magically sees the chat update. Here's every layer between your Gmail Send button and that bubble appearing in their browser.
Léa Marchand
Guide7 min
No tickets to file. No "schedule a migration call." Run the importer, swap the snippet, point Reply-To at our MX, done.
Sam Tanaka
[✉ NEWSLETTER]
We send each new post when it ships. We don't sell your address. We don't even cross-sell our own stuff. Hit reply if you want to chat — Robin reads them.