muro.chat
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StudyOnly 5 of 22 live chat tools keep data in the EU by default

Answer every visitor, on every site you run.

muro puts the chat from all your projects in one inbox, hosted in Germany. An AI answers from your docs and hands the hard questions to you. One flat price, however many sites you ship.

Start for freeTry the live demo
  • Free for one site
  • No card needed
  • Unlimited agents

One snippet, any stack. Install guides for:

Every project

Each site gets its own widget. You get one inbox.

Every project keeps its own colors, voice, team and AI settings. Every conversation lands in the same place.

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Powered by muro.chat

  • Unlimited agents on every plan

    Invite the whole team, a freelancer or a client. Seats are never billed.

  • Reply from your email

    Offline messages land in your mailbox. Answer there and the visitor gets it in the chat.

  • A real shared inbox

    Notes, statuses, assignment, saved replies and search across every project.

Most chat tools charge you per seat or per AI answer, and keep your visitors' data outside Europe. muro is one flat price, hosted in Germany, with an AI that knows when to stop.

Based on our study of 22 live chat tools: only 5 keep data in the EU by default.

What it costs

Add people, not invoices.

Most chat tools grow their bill with every teammate. muro costs the same for one person or ten.

People answering chats

Typical live chat toolmedian of 19 tools$117/mo
muro Fleetunlimited sites$59/mo
muro Solo3 sites$19/mo

With Solo, a team of 5 keeps

$1,176a year

Start for free

Median monthly price of the cheapest plan that includes live chat, across the 19 tools whose public pricing covers 5 people, captured on 10 October 2026. See the study.

AI you control

An AI that answers from your docs, and knows when to stop.

Point it at your help pages. It replies in seconds, says it is an AI, and passes the conversation to a person when the visitor is upset, wants a refund, or the answer is not in your docs.

Labelled

Every AI reply is marked as one, in the chat and in your inbox.

Off per site

Keep it on the docs site, off on the client site. One switch each.

Your own key

Bring an Anthropic key for unlimited AI with no markup.

Without your own key, each plan includes a monthly pool of AI credits: 1,000 on Solo, 3,000 on Fleet.

Hosted in the EU

Your conversations stay in Germany. The paperwork is public.

You can sign the DPA without a sales call, read every sub-processor before you sign up, and export or erase a visitor from the dashboard.

  • The widget sends the page path, never the query string
  • Visitor export and erasure are one click
  • AI sees message content only on sites where it is on
How we handle dataRead the DPA
WhatWhere
Servers and databaseHetznerNuremberg, Germany
Email notificationsAmazon SESIreland
Traffic proxy and encrypted backupsCloudflareGlobal network, DPF and SCCs
AI, only where you turn it onAnthropicUnited States, SCCs

Full list with purposes and safeguards on the sub-processors page.

For builders

One snippet to install. An API for everything else.

Paste one script tag. Every plan includes the REST API, webhooks and an MCP server, so the AI in your editor can read conversations and answer them.

9 KB
gzipped widget
12
languages detected
REST
API on every plan
MCP
server for AI agents
Read the docs API reference MCP config
index.html
<script>
  (function(w,d,s,o){
    w.MuroChat=o;w[o]=w[o]||function(){(w[o].q=w[o].q||[]).push(arguments)};
    var j=d.createElement(s);j.async=1;j.src='https://muro.chat/widget.js';
    d.getElementsByTagName('head')[0].appendChild(j);
  })(window,document,'script','muro');
  muro('init',{widgetId:'wgt_…'});
</script>
Terminal
claude mcp add --transport http muro \
  https://muro.chat/api/mcp \
  --header "Authorization: Bearer mr_live_…"

Getting started

Live on your site in three steps.

Start for free
  1. 1

    Create your free workspace

    No card needed. The Free plan covers your first site with every feature, and you upgrade only when you add more.

  2. 2

    Paste one script tag

    Copy the snippet into your site, follow the guide for your platform, or email it to your developer from the setup screen.

  3. 3

    Answer from one inbox

    Point the AI at your docs, invite your team, and reply to every site from the same place, or from your email.

Pricing

One flat price. You pick by number of projects.

Start free on one site. Every plan includes every feature, unlimited agents and unlimited conversations.

Compare plans

Free

For one site.

$0no card needed

  • 1 site
  • 50 AI credits a month
  • Unlimited agents and conversations
  • Shared inbox, email replies and the help center
  • AI that answers from your docs
  • REST API, webhooks and MCP server
Start for free

Solo

For a few products.

$19per month

  • 3 projects
  • 1,000 AI credits a month
  • Unlimited agents and conversations
  • Shared inbox with notes, assignment and saved replies
  • AI answers from your docs, hands off to a human
  • Reply to visitors from your email
Try Solo free for 14 days

Fleet

Unlimited projects

For everything you ship.

$59per month

  • Everything in Solo, plus:
  • Unlimited projects
  • 3,000 AI credits a month
  • One inbox across every project
  • Priority support
Try Fleet free for 14 days

Founding price. The rate you start on stays yours while you are subscribed, even when the list price goes up.

Prices in USD, billed monthly. Two months free on yearly billing. Need SSO or an SLA? Write to us.

Questions

Before you ask.

Something else? Write to [email protected], a person answers.

How many sites can I run on one account?

Solo covers 3 projects and Fleet has no limit. Every project gets its own widget, colors, welcome message, team and AI switch, and all of them land in the same inbox.

What does the AI do, and can I turn it off?

It answers from the docs and pages you give it, marks every reply as AI, and hands the conversation to your team when the visitor needs a person or the answer is not in your docs. You can switch it off per site. Plans include a monthly pool of AI credits, one credit per AI action. Connect your own Anthropic key and usage is unlimited, with no markup.

Where is the data stored?

Servers and database run at Hetzner in Nuremberg, Germany. Email goes through Amazon SES in Ireland. Cloudflare proxies traffic and holds our encrypted backups, and Anthropic receives message content only on sites where AI is on, both under standard contractual clauses. The DPA and the full sub-processor list are public.

Will the widget slow my site down?

The widget is 9 KB gzipped, loads async after your page, and renders in a Shadow DOM so your CSS and ours never touch. It detects the visitor language across 12 languages.

What happens when nobody is online?

Unanswered messages are emailed to you with a link to the conversation. Reply from your mail client and the visitor gets your answer in the chat.

Is there a free plan?

Yes. The Free plan covers one site with every feature, unlimited agents and 50 AI credits a month, and needs no card. Solo and Fleet add sites and AI credits; they start with a 14-day trial, nothing is charged today, and if you cancel before day 14 you are never billed.

Put muro on your next site.

Paste the snippet, point the AI at your docs, and answer your first visitor today.

Start for freeSee how it works